We love all of our clients but appreciate that things don’t always turn out as planned at times. If you feel that we have fallen short of your expectations, we will do whatever we can to resolve your issues.
Any complaint will be dealt with per our complaints procedure, as follows;
We’ll do our best to handle your complaint as quickly and as fairly as possible. We take all feedback seriously and use it to improve our service.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure before being submitted for an independent review.
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